Privacy Policy

Last Updated: May 18, 2026

Welcome to Alexa Heming Jewellery ("we," "our," or "us"). We operate the e-commerce website alexahemingjewellery.com (the "Site"). We respect your privacy and are committed to protecting the personal information of our customers in Canada and the United States.

This Privacy Policy complies with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable US state privacy laws. It outlines how we collect, use, disclose, and safeguard your personal data when you visit or make a purchase from our Site.

1. Information We Collect

To fulfill your jewelry orders and provide a smooth shopping experience, we collect the following information:

  • Customer Account & Order Information: When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your name, billing and shipping address, email address, phone number, and details relating to your purchase.

  • Payment Information: When you make a purchase, your payment details are processed securely. We use third-party payment processors integrated via Squarespace (such as Stripe, PayPal, or Squarespace Payments) to process payments. Alexa Heming Jewellery does not store or have direct access to your full credit card details.

  • Device and Analytical Data: Squarespace collects personal data when you visit this website to power our site analytics. This includes information about your browser, network, and device; web pages you visited prior to coming to this website; and your IP address. This information may also include details about your use of this website, including clicks, internal links, pages visited, scrolling, searches, and timestamps.

2. How We Use Your Information

We use your personal information for commercial activities necessary to run our shop, including:

  • Fulfilling, packaging, and shipping your jewelry orders.

  • Processing payments and preventing fraudulent transactions.

  • Providing customer support and order/shipping updates.

  • Optimizing and improving our website experience.

  • Share Buttons: This website may include share buttons which enable you to share content to third-party services (such as Instagram or Facebook). If you click a share button, these third parties may receive your personal data.

  • Fonts: This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including information about your browser, network, or device.

3. How Your Data is Hosted and Shared

We do not sell, rent, or trade your personal information. However, we do rely on trusted third parties to run our store:

  • Squarespace Platform Hosting: Our shop is hosted by Squarespace. They provide us with the online e-commerce platform that allows us to sell our jewelry to you. We provide your order and account information to Squarespace so they can provide website services to us. Squarespace needs the data to run this website, and to protect and improve its platform and services.

  • Shipping Carriers: We share your name, shipping address, and phone number with postal and courier services (such as Canada Post, USPS, or FedEx) solely to deliver your packages.

  • Legal Compliance: We may disclose your information if required to do so by law or if you violate our Terms of Service.

4. Automated Emails & Abandoned Carts

  • Order and Account Emails: We may email you with messages about your order or account activity. For example, we may email you to tell you that you've created a customer account, your password has been reset, or your order has shipped. We share your contact information with Squarespace so they can send these transactional emails to you on our behalf.

  • Abandoned Cart Emails: You will receive an automated email within 24 hours after you abandon your shopping cart if you enter your email address at checkout (or are logged into your account), add an in-stock product to your cart, and close your browser without completing your purchase. You can unsubscribe from these messages using the link at the bottom of the email.

5. Cross-Border Data Transfers

As a Canadian business selling to both Canada and the US, your personal information will cross borders. Because Squarespace is a US-based company, personal data belonging to Canadian residents will be transferred to, and processed in, the United States. By using alexahemingjewellery.com, you consent to this cross-border transfer.

6. Cookies and Tracking Technologies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.

  • Functional and Required Cookies: These are always used, as they allow Squarespace, our hosting platform, to securely serve this website to you.

  • Analytics and Performance Cookies: These are used on this website to view site traffic, activity, and other data only when you acknowledge our cookie banner. You can view a complete list of these by reviewing Squarespace's official cookie documentation.

7. Your Rights and Choices

Depending on whether you reside in Canada or specific US states, you have rights regarding your personal information under PIPEDA and applicable state laws, including:

  • Access and Correction: You have the right to request a copy of the personal information we hold about you and to request corrections if it is inaccurate.

  • Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email we send.

  • Data Erasure: You may request that we delete your personal account data, subject to certain legal obligations (like keeping transaction records for tax and accounting purposes).

8. Contact Accountability (Privacy Officer)

In compliance with PIPEDA, we have designated a Privacy Officer to handle inquiries regarding our data practices. If you have questions, wish to exercise your rights, or want to make a complaint, please contact:

Alexa Heming Jewellery

Attn: Privacy Officer

Email: info@alexahemingjewellery.com

Mailing Address: 745 Dickens St, Trail, BC, V1R 2B7, Canada